Contractor Terms and Conditions of Supply

Please read these terms carefully before buying any lead.

This page (together with our Contractor Privacy Policy and Contractor Terms of Website Use) sets out the legal terms and conditions ("Terms") on which we sell you the opportunity to quote for water and drainage jobs ("Leads") submitted through our website by customers ("Customers").

These Terms apply to any contract between us for the sale of Leads to you ("Contract"). Please read them carefully and make sure you understand them before buying any Lead. You will be asked to accept these Terms before you buy. If you do not accept them, you will not be able to buy Leads from our site. These Terms, and any Contract between us, are in English only.

1. Information about us

We operate the website watertrust.co.uk. WaterTrust is registered at One Canada Square, Canary Wharf, London, E14 5AB. To contact us, email https://watertrust.co.uk/contact.

2. Leads

• Customers (both residential and commercial) use our site to post details of water or drainage jobs they want carried out and for which they are seeking quotes ("Jobs").
• When a Job is submitted, we make a Lead available to approved contractors we consider suitable, giving them the opportunity to buy that Lead.
• We limit the number of contractors who can buy any one Lead. Once that limit is reached the Lead closes, so a Lead you are viewing may already be unavailable by the time you try to buy it.
• We accept no liability for the information provided by Customers. Job descriptions are created by the Customer, and it is your responsibility to verify all details directly with the Customer if you buy the Lead.
• You irrevocably agree and accept that when you buy a Lead you are buying an opportunity to quote for a Job, and that we give no guarantee that the Lead will result in any work for you.

3. Price and how the contract is formed

• Before you buy, we show you a teaser for each Lead — including the type of job, the outcode (the first part of the postcode) and when it was posted — together with the price payable to buy it ("Fee"). Full Customer contact details are not shown until after purchase.
• Residential Leads are sold at a flat Fee. Commercial Leads are priced by project-value band, as displayed at the point of purchase. We are not currently VAT-registered, so our prices do not include VAT and no VAT is charged.
• To buy a Lead you must be logged in to your approved account. You will be shown the Fee and asked to confirm. You may buy the Lead or decline it.
• A Contract is formed when you confirm your purchase and we accept it by debiting the Fee from your account balance.
• Once your purchase is accepted, we release the Customer's full contact details for that Job. It is then your responsibility to contact the Customer to discuss and quote for the Job.

4. Your account balance and payment

• Leads are bought using a prepaid balance held on your account ("Balance"). You top up your Balance in advance, and each purchase is debited from it.
• We may offer bonus credit on certain top-ups (for example, additional credit when you buy in bulk). Any such offer, and the amount of bonus credit, is shown at the time of top-up and may be changed or withdrawn at any time.
• You can only buy a Lead if your Balance is sufficient to cover the Fee. If your Balance is too low, you will need to top up before buying.
• Top-ups are processed through our payment provider. You must provide valid payment details when you top up. We do not store your card details ourselves; they are handled by our payment provider.
• We will make available a record of your top-ups, purchases and Balance within your account.
• Your Balance does not expire. Credit you hold on your account, including any bonus credit, remains available to spend on Leads for as long as your account is open and in good standing.
• Your Balance is prepaid for the purchase of Leads and is non-refundable to cash or to a payment card. Once you have topped up, the amount paid is not returnable as money; it can only be used to buy Leads. This does not affect any refund of a specific Lead made as account credit under clause 5, or your legal rights where we are at fault.
• You warrant that you are a business buying Leads in the course of your trade, and that you are therefore not entitled to consumer chargeback rights. You indemnify us against any costs we incur investigating or defending a chargeback claimed by you.
• If a chargeback is claimed against your payment despite the above, we reserve the right to recover our reasonable administration costs in investigating it.

5. Refund policy

• Because of what we are selling, Leads are sold on an "as seen" basis. Refunds are made only as credit to your account Balance (never to a payment card or as cash), and only in accordance with this clause.
• We will only consider a refund where a Lead: (a) does not contain enough valid information for you to contact the Customer (for example, an invalid phone number and email); or (b) is a genuine duplicate of a Lead you have already bought (each an "Invalid Lead").
• For the avoidance of doubt, a Lead is not an Invalid Lead, and will not be refunded, on the basis that you did not win the work, that the Customer chose another contractor, that the Customer had already engaged someone, that the Customer decided not to proceed with the Job, that the Customer did not respond after you made contact, or that the Customer cancelled or withdrew their request (including after you had contacted them). Because each Lead is sold to a limited number of contractors, these outcomes are a normal part of competing for work and do not entitle you to a refund.
• No refund will be considered where the Customer's contact details have already been disclosed to you and there is evidence the Customer could be, or has been, contacted. The teaser shown before purchase gives you enough information to judge a Lead before buying.
• To report a possible Invalid Lead, you must raise a report from within your dashboard within 24 hours of purchase, giving enough detail for us to identify why you believe the Lead is invalid.
• We will only investigate Invalid Leads reported in this way and within this time. We aim to conclude our investigation within 10 working days, and our decision is final.
• If we agree a Lead was an Invalid Lead, we may at our discretion refund the Fee as credit to your Balance. We will not refund a payment card.
• We will not refund any Lead that was clearly marked as reduced in price at the time of purchase.

6. Use of our site

Your use of our site is governed by our Contractor Terms of Website Use. Please read these, as they include important terms that apply to you.

7. How we use your personal information

We only use your personal information in accordance with our Contractor Privacy Policy. Please read it, as it includes important terms that apply to you.

8. Our right to vary these Terms

We amend these Terms from time to time. The date at the foot of this page shows when they were last updated. Each time you buy a Lead, the Terms in force at that time apply to the Contract between us.

9. Our liability

• We supply Leads for use within your own business only, and you agree not to resell or redistribute Leads.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
• Subject to the above, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, sales, business or revenue; loss or corruption of data; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
• Subject to the above, our total liability to you for all losses arising under or in connection with any Contract shall not exceed the Fee paid for the Lead to which the losses relate.
• Except as expressly stated in these Terms, we give no representations, warranties or undertakings in relation to the Leads, and any term that would otherwise be implied is excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring a Lead is suitable for your purposes or will result in work.

10. Events outside our control

We will not be liable for any failure or delay in performing our obligations under a Contract caused by an event beyond our reasonable control (including, without limitation, failure of public or private telecommunications networks, civil unrest, natural disaster, epidemic, fire, flood, or acts of government). If such an event occurs, our obligations are suspended for its duration, and you may cancel a Contract affected by such an event that continues for more than 30 days by contacting us.

11. Communications between us

When we refer to "in writing" in these Terms, this includes email. Any notice under or in connection with a Contract must be in writing and may be sent by email or by pre-paid post. Notices sent by email are deemed received one business day after sending; notices sent by post are deemed received at 9.00 am on the second business day after posting. This clause does not apply to the service of legal proceedings.

12. Entire agreement

These Terms, together with our Contractor Privacy Policy and Contractor Terms of Website Use, are the entire agreement between us in relation to their subject matter and supersede any previous agreement between us. You acknowledge that you do not rely on any statement or representation not set out in these documents.

13. Other important terms

• We may transfer our rights and obligations under a Contract to another organisation; this will not affect your rights or our obligations. We will notify you by posting on this page if this happens.
• You may only transfer your rights or obligations with our prior written consent.
• A Contract is between you and us. No other person has any right to enforce its terms.
• Each clause operates separately. If any court decides any clause is unlawful or unenforceable, the remaining clauses remain in full force.
• If we delay in enforcing a Contract, or do not enforce it, that is not a waiver of our rights against you.
• These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated by WaterTrust on 16th June 2026.