Lead Pipe Replacement Scheme in Redditch
Most UK water companies run some form of lead replacement scheme — commonly replacing their communication pipe free when you replace your private supply pipe — but the schemes differ, and some areas offer more than others.
How the typical scheme works
You arrange and pay for replacing the private pipe from your home to the boundary; the company then replaces their section from the boundary to the main at no charge, so no lead remains in the run. Some companies add grants or subsidised rates in priority areas.
Getting it right
Contact the supply company before booking work — schemes usually require notification first, and they will confirm what evidence they need. Contractors who work the schemes weekly will coordinate the application as part of the job — say the scheme matters when you post. Your supplier for this area is in the local facts below.
The scheme checklist
- Notify the company before any work — schemes rarely pay retrospectively
- Photograph the new pipe in the open trench or pit before backfill
- Keep the itemised invoice and the contractor’s completion certificate
- Confirm the new pipe spec they expect (usually 25mm MDPE)
- Ask when their side — the communication pipe — will be renewed
If your company’s scheme offers little
Most renew their side free once you replace yours; a few offer more, and a few less. If the response disappoints, ask for the policy in writing and, if needed, raise it with the Consumer Council for Water — the independent complaints route for water customers. Persistence often gets results.
What the company actually does on their side
Their half — the communication pipe from the main to your boundary, plus the outside stop tap — gets renewed by their own crew or framework contractor, usually within weeks of your notification and evidence. Expect a short visit: a small excavation at the boundary or in the footpath, a new connection to the main, the ferrule and stop tap replaced, and reinstatement to the surface owner’s standard. It costs you nothing under the scheme, and the practical point is sequencing: some companies renew their side first, others after yours — ask which, so your contractor connects to new pipe rather than old lead.
Get quotes for lead pipe replacement scheme in Redditch
Local water facts for Redditch
Water supply: Severn Trent Water · www.stwater.co.uk · 0800 783 4444
Wastewater & sewers: Severn Trent Water
Postcode districts covered: B97, B98, B80, B48, B96, B60, B61, B47, B45, B38, B49, B95
Water hardness: Hard (High limescale risk). Scale from hard water builds up inside supply pipework and appliances over time, which is worth knowing when repairing or replacing pipe.
Most properties in Redditch are supplied by Severn Trent Water, although this can vary by postcode. Water hardness in Redditch is typically Hard (High limescale risk). Common local postcode districts include B97, B98, B80 and nearby districts.
Who owns which pipe in Redditch: the supply pipe from the boundary stopcock into the property belongs to the property owner; the water main in the road and the communication pipe up to the boundary belong to Severn Trent Water. Contractors on WaterTrust handle the private side — for a fault on the company's side, report it to Severn Trent Water instead of paying anyone.
Common questions
Is replacement ever fully free?
Occasionally, in targeted schemes — but the standard national pattern is: you fund your side, the company funds theirs. Always ask; it costs nothing.
Do I have to use the company's contractor?
No — the private side is yours to procure. Post it here and compare quotes; just follow the company's notification steps.
How do I prove my side was replaced?
Photographs of the new pipe before backfill plus the contractor's invoice are what companies typically ask for.
Can a tenant apply?
The application follows the pipe owner — the landlord — but tenants can start everything else: the free test, the written request, and the quote-gathering that makes a decision easier.
What about a shared lead supply?
The scheme and a supply separation usually run together: each home gets its own new pipe, the company renews their side, and the shared lead run is abandoned. Post it as one job so quotes cover the whole picture.
Who is responsible for this work in Redditch?
The supply pipe from the boundary stopcock into the property belongs to the property owner; the water main in the road and the communication pipe up to the boundary belong to Severn Trent Water. Contractors on WaterTrust handle the private side — for a fault on the company's side, report it to Severn Trent Water instead of paying anyone.
How do quotes work on WaterTrust?
You post the job once, free, with no account needed. Up to 4 vetted contractors covering Redditch and the wider B97, B98, B80, B48, B96, B60, B61, B47, B45, B38, B49, B95 area contact you with quotes — you are never charged. You deal with the contractor directly — WaterTrust makes the introduction; it never resells or subcontracts your job.
Ready to get quotes?
Post the job free in about a minute. Up to 4 vetted contractors reply with quotes — no obligation.
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